computer support and training

Friendly, jargon free and tenacious help with any of your computer related problems or just general advice and training. We have experience supporting a range of individuals at their home or over the phone and larger organisations, especially charities and the voluntary sector where the use of open source software has offered great benefits and huge value.

We have particular skills and experience in providing the most reliable, cheapest and easiest to use computer and network systems for our customers.

We support all computers and all operating systems and offer a range of tailored support options. While we regularly support Windows and Macintosh based systems we love GNU / Linux and open source software and recommend where appropriate systems and solutions using free software.

While many computer support businesses and individuals offer prominent, ‘No Fix, No Fee’ offers in their adverts and literature computer problems unfortunately aren’t always as simple and this.

• Quite often a frustration or problem is the ‘tip of the ice berg’ and has it’s roots and solutions in a number of areas.
• Operating a no-fix no-fee policy when it’s not clear initially what the problem is will cost more and ultimately not ‘fix’ possible underlying problems.

At greatbear we like to create appropriate and lasting solutions to computer issues whether for individual users or groups of networked users. I’ve written up two case studies of recent customers where our more ‘holistic’ approach to computer support has provided very reliable, lasting and satisfying results.

Gloucestershire Group Homes (GGH)

Please feel free to contact us for a free and friendly discussion about your needs.