PC World terrible customer service and support

altered pc world logo

A customer recently came to me after an unhelpful, incorrect and ultimately expensive experience at PC World.

Their Dell Inspiron laptop had stopped working, after initially refusing to look at it, the ‘tech’ person grudgingly agreed after a complaint to his manager. After being told it was thought the power supply had stopped working, he took it away and ultimately concluded the motherboard needed replacing.

Of course it didn’t and just needed another power supply which was less than £20.00 for a recycled one on eBay!

Unfortunately the customer had already bought another laptop on this expert’s advice which she didn’t need. Please don’t go to PC World for advice!

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